Privacy Policy
Effective Date: January 14, 2026
HawkEyes Digital Monitoring Limited ("HawkEyes," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hawkeyesdigital.com, use our software solutions (including Digital KYC, OOH Monitoring, Sales Automation, MDM/EDM solutions), or otherwise engage with our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
1Information We Collect
We collect information to provide better services to all our users. The types of information we collect depend on how you interact with us.
A. Information You Provide to Us
When you contact us, request a demo, or sign up for our services, we may collect:
- Personal Contact Details: Name, email address, phone number, and designation.
- Business Information: Company name, address, and industry specific requirements.
- Account Credentials: Usernames and passwords for accessing our client dashboards (e.g., Trade Merchandiser or OOH Monitoring platforms).
B. Information We Collect Automatically
When you visit our website, we may automatically collect:
- Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
- Device Information: Information about the device you use to access our services (mobile, desktop, tablet).
- Cookies: Small data files stored on your device to enhance user experience (see Section 8).
C. Information Processed via Our Solutions (Client Data)
HawkEyes provides B2B solutions like Digital KYC, GPS Tracking, and OOH Monitoring. In these instances, we often act as a Data Processor, processing data on behalf of our clients (the Data Controllers). This may include:
- Biometric & Identity Data: Facial recognition data, NID/Passport details, and OCR data processed via our Digital KYC solution.
- Location Data: Real-time GPS coordinates of field forces or assets via our EDM-MDM solutions.
- Visual Data: Images or video feeds for OOH and Trade Merchandising monitoring.
2How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To operate and maintain our platforms (e.g., verifying identities for KYC, tracking assets).
- Communication: To respond to your inquiries, schedule demos, and send administrative information (updates, invoices).
- Improvement: To analyze usage trends and improve our AI algorithms (e.g., enhancing OCR accuracy).
- Security: To detect and prevent fraudulent activities and unauthorized access.
- Legal Compliance: To comply with the laws of Bangladesh, including requirements under the Digital Security Act and other relevant regulations.
3Legal Basis for Processing Personal Data
We process personal data based on one or more of the following legal grounds, depending on the nature of the interaction:
- Consent: Where you voluntarily provide information through our website forms (e.g., contact requests, demo requests), you consent to the collection and use of your data for the stated purposes.
- Contractual Necessity: Processing is required to perform contractual obligations with our clients, including service delivery, account management, and support.
- Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services, ensuring platform security, and preventing fraud, provided such interests do not override your fundamental rights and freedoms.
- Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements in Bangladesh or other relevant jurisdictions.
4Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
Data encryption in transit and at rest where applicable.
Access Control
Strict role-based access control for our internal systems.
Regular Audits
Periodic security assessments of our software infrastructure.
5Disclosure of Information
We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:
- Service Providers: With trusted third-party vendors who assist us in operating our website and services (e.g., cloud hosting providers), provided they agree to keep this information confidential.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies in Bangladesh).
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
6Retention of Data
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Client Data: Retained according to the service agreement with our corporate clients.
- Marketing Data: Retained until you opt-out of our communications.
7Your Data Rights
Depending on your jurisdiction and relationship with us, you may have the following rights:
Request copies of the personal data we hold about you.
Request correction of any incomplete or inaccurate data.
Request deletion of your personal data, subject to legal obligations.
Unsubscribe from our marketing emails at any time.
To exercise these rights, please contact us at info@hedigital.tech.
8Cookies Policy
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can choose to accept or decline cookies through your browser settings.
We use the following types of cookies on our website:
- Essential Cookies: Required for the basic operation of our website and cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website so we can improve performance and user experience.
- Functional Cookies: Enable enhanced functionality and personalization where applicable.
Some cookies may be placed by third-party service providers (such as analytics or hosting partners). You can control or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality.
9International Data Processing
Depending on service requirements, data may be processed or stored outside Bangladesh using secure cloud infrastructure, subject to appropriate safeguards and contractual protections.
10Data Breach Notification
In the event of a data breach that is likely to result in a risk to personal data, we will take reasonable and prompt steps to investigate, mitigate, and remediate the incident. Where required by applicable law or contractual obligations, affected users or clients will be notified without undue delay.
11Third-Party Links
Our website may contain links to other websites (e.g., client or partner sites). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of each website you visit.
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
13Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
HawkEyes Digital Monitoring Limited
Application-Specific Privacy Policies
For detailed privacy policies regarding our specific applications, please refer to the following: